on 28-05-2022 10:33. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. network. 40 and choose up to . on 28-09-2021 14:04. Networking and WiFi. 60 to £33. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. The problem is now so bad that every few minutes, a ping to 8. 8. on 31-10-2022 21:35. I was wondering if the Hub 3 was put to modem mode and i bought a different router would the issue be fixed or should I take this up with virgin media. Hi I am with VM for over a year now and I am getting constant disconnections on my 1Gb broadband - both wired and wireless. 1, test out how it performs. 3 5120 64 qam 3 2 23600000 35. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Some games consoles support features like ‘Auto Low Latency Mode’ (ALLM) and ‘Variable Refresh Rate’ (VRR). 1) 192. Running test via Thinkbroadband high latency spikes and packet loss. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. I have checked on my side and cannot find any issues with your Hub, including your power levels and channel specs. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. i have typical devices connected. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. No-cost engineer visits. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. The speed at which a file downloads to your computer or other device is called the 'bandwidth' or 'broadband speed', and is not to be confused with latency. Speed and latency problems for Virgin Media users to some destinations | thinkbroadband The UK's largest independent broadband news and information site Log in Sign up now!. Hi there, I used to have a hub 3 that would regularly disconnect and was impressed that for the first week my new hub 5 would be online -. This promotion means you won’t pay the usual setup fee of £35. I ended up powerlining my PS4 and hub and it's been fine since (fingers crossed). 0. risc19. Extremely Bad Ping and Latency. Multiple broadband speed tests over time can show if and when speed fluctuates. Re: Ps5 latency problems since 120hz. Virgin Media Community: Broadband: Networking and WiFi: Latency problems in WC1; Options. QuickStart, set up and connections. Hi all. Starlink users experience two issues occasionally that make competitive gaming difficult: Fluctuations in latency; Packet Loss; The truth is that even a high ping of 60-80 ms is manageable as long as the ping value stays relatively constant. Re: High latency. This is my BQM, in my opinion the latency spikes aren't normal and they're definitely worse than, say, a FTTC connection on Zen. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. Start a broadband monitor now. 30-03-2022 08:00 - edited 30-03-2022 08:03. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. Which I guess means "oversubscribed" and trying to fix it? The telephone number that @newapollo suggested I rang to hear the same message about a "complex problem" that would take longer to fix. Broadband speed statistics found those with speeds in excess of 1GB typically. Simply test your broadband service, and if we find an issue we can help with a fix online. Hi, I've been experiencing very high latency recently across all games and devices. Acquired Downstream Channel (Hz) 331000000. Depending on an user, the reported slowdowns are to between 10Mbps and 2kbps (!) speed measured through. I’m now getting normal speeds and latency. Thanks for your post. not-set-yet. . However, if a high-quality broadband connection is absolutely vital to your business - or would give it that extra oomph - it's worth every penny. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Re: High ping and latency. Re: Really bad ping/latency issues in games and apps like discord. 7 Mbps (mean 119. The stats are all within the parameters VM set for the Hub3 connection - so it must be something else causing the issue. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. Higher latency is a sign of this, you may also be able to determine this if you input your postcode into Virgin Media's website and find the broadband packages offered are lower than they were previously, this is an indication Virgin Media is preventing the ordering of higher speed packages in your area temporarily. After looking through the forums it seems that this is an issue many of us are experiencing, but I am experiencing very high latency and kinda random packet loss (usually down for 15-20mins every morning between 9am and 10am and randomly throughout the rest of the day. 2 Mbps). my current setup is 1gb bb with hub 5 in modem mode, with ASUS AX56 router. on 12-06-2022 21:57. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. 2 wired + 2 wifi. 0 Downstream channels. I have around 12 Wi-Fi clients most of them on ax mode, the rest is ac with only a couple of iot's in 2. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and. See chart below (ignore the beginning before I changed my firewall settings): Have tried the usual resets etc. . The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. This is just a technical te. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. uk: “We are offering selected customers in a number of locations the opportunity to upgrade to a Hub 4 free of charge. Just extensive internet blackouts and generally high jitter. 2 39400000 35 5120 KSym/sec 64QAM 4. 168. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. 168. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. If I connect using a UK VPN and ping 1. I am assuming that other users can get a more stable M100 latency plot and that mine is not typical. Sorry to hear of the broadband issues. Broadband speed not as per contract in Speed Sunday; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. Go to your Virgin Mobile app . 116. Today we wanted to share a quick update. Latency is a synonym for delay. If needed you can book a technician, order a replacement WiFi Hub, or. 95 a month. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Also took the option of a mini TV streaming box. High Latency after a few hours. Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. My BQM often shows as completely red even though I have an internet connection. I have rebooted all devices (VM Hub, my own router. For the last couple of days I've noticed high latency as you can see by the BQM. Speed tests over wired connection show varied results (screenshots below from speedtest and thinkbroadband - the first thinkbroadband result was before I started to monitor the broadband). I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. Connect your device to Hub 3 using WiFi or wired mode. Black Friday sale ends on 27th November. Re: Hub4 latency issues. Tuning in. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. Start a broadband monitor now. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. Which to my. However. In this case, you can fix the situation by connecting your console to your router via Ethernet cable. 1 (Cloudflare DNS) has quadrupled to 45-65ms . The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians bein. so at least rules out that my 3rd party router was the problem as it had issue with firmware and the QoS wasn't functioning properly. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low. The cheapest Volt deal, M250 Volt offers 264Mbps broadband, a phone line and a 10GB O2 mobile SIM for just £31. I am failing to see how I had no problems with streaming with a Sky broadband router vs the Virgin one. High Latency and random packet loss. Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. ID: Best wishes, the Virgin Media Team. Broadband Quality Monitor. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. Speed Test: The speeds are fine but upload latency is really high from previous tests. For all issues we recommend a reboot. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Showing our 5 star reviews. Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. The CPU (processor) inside the modem component of. 82. i have typical devices connected. Subscribe to RSS Feed; Mark Topic as New;. 1. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). 222 ms 3. Using the Connect App, all the Jitter and Latency seem to come. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. 4 / 5 based on 675 reviews. Share a screen shot of the results. g. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Wholesale – (up from 42,243,400). Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. If the router is too far away and there are no cables at your place of residence, a. I've done a full reboot of the router and my Decos. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Trouble is that will affect the other. 07-12-2022 17:36 - edited 07-12-2022 17:37. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. Rebooting. The widespread launch of the 1. SpeedRe: Super Hub 3 Latency Issues 350M. 5 5120 64 qam 4 4 43100000 38. Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi TuesdayUpdate 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. Extremely Bad Ping and Latency. It's the latency that's causing the issues. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. For really good games playing you do need a ethernet connection. and tells you of more local issues down to street cab/ postcode level. After doing my research, this is the option I chose. Can someone please look at my BQM and data to confirm if this is expected? My Hub 3 is in modem mode with my own router / mesh network. 0 devices and can cover the M125 to M600 services. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. My friends who are on virgin in same city don’t get it. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. The update was intended to fix latency spikes caused by the flawed intel chip in the cheap POS Virgin Hub. Inconsistent Broadband Speed. The issue predominantly, but not. October 3. in Gaming Support 07-10-2023; Virgin Gig1 is completely unusable for gaming - Connections are being oversold in every area in Gaming Support 05-10-2023 Yeah I recently found that out about docsis. Looking at your broadband quality monitor graph your broadband performance is excellent. 28. Rang up virgin media loads of times but they don’t want to know. on 13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. . Latency Spikes and Packet Loss. Virgins customer support has been awful too. Select ‘Virgin Mobile Home Internet’ . Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and speedup lag on fifa23 on the PS5 which is wired into the hub 3 It's been largely inconsistent for a while but suddenly on Thursday just gone it was flawless, I had fast and responsive gameplay. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . Virgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. Sign in . Submit. I press 'H' to get on my mount and my character just stands still for 4-5 seconds and then gets on his mount. When he's online, his gaming seems to 'strangle' the rest of the devices and they lose connection or just perform poorly. 1 router mode or 192. I know the sky was in a different socket (e. David Samuel Robbins / Getty Images. It has been more or less 'stable' since early October, after weeks of complaining and having random outages and getting. High Latency / Constant Red Light in Networking and WiFi Saturday; Virgin Broadband packet loss in Networking and WiFi a week ago; Constant DNS Timeouts (Showing as Connected Without Internet) in Networking and WiFi 2 weeks ago; High Ping and latency issues Hub5 in Gaming Support 2 weeks ago; Huge Ping and packet loss. If you don’t want to run a test right now, just read our. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. Awful Latency Issues in. I figured only having the Virgin router and a barebones setup would at least help with finding the issues here. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Switch off your Gigacube and take out the SIM card. . As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. 1. . (step-by-step information on troubleshooting the most common. Please, help, as it is really uncomfortable to work during such service state. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi Friday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Xbox Cloud Gaming - Cannot Connect and/or Play in Gaming Support a week ago; Virgin Broadband packet loss in. Hi to any virgin media customers with the same issue, I would often check similar posts for a resolution but see no answers. Have you checked first for any “known network faults”. Day by day my latency gets worse and worse. Starting early August, I have been experiencing an awful lot of daily latency spikes, to the point where sometimes my laptop disconnects while I'm working. Regular readers will recall that we first spotted a smaller batch. The best times to game online or make big downloads, for example, would be when connection is fastest. Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. Normal latency has been around 8-15ms. As I said before, the only improvement so far is that I don't have dropouts as far as I can see. Also some packet loss. Yes, similar BQM for me and the main Belfast switch,. Appreciate the assistance. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. Well-informed. Click on the “Networking” tab. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. Virgin Media provides ultrafast internet speeds ranging from 100 to 900 Mbps. The terms “bandwidth” and “latency” describe an amount. I'm sorry to hear of the issues that your currently having with packet loss on your connection, I have looked further into this and can see that there is congestion in your area, that has been logged in the last 24 hours and this is being worked on by our. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. Latency Spikes & Packet Loss. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. Only 4 devices connected. I've been using net meter and ping test which. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi yesterday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Connection loss and hight latency in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10. 00. Hey @Jayen, thanks for reaching out to us on the Virgin Media forums. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. 9 and test again. You’ll also be able to find out if you’re eligible for any automatic compensation. I've tried resetting the router and it hasn't changed anything. I base this on the very high latency that magically improves at 12:30am - a classic symptom. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. Check your in-game region. There are apparently no issues in my area (. 3. If it is still poor, change primary DNS to 8. I have rebooted all devices (VM Hub, my own router. This didn't solve the issue for me though. For £5 per month, you get: A 'wi-fi guarantee' of minimum speeds. SpeedIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. . Fast forward 2 months and I’ve had. Low latency broadband for gamers offers a smoother, more responsive gameplay experience. I have tried various DNS all with. Packet loss is where some bits of information are lost. I use a skill and it activates 2-3 seconds after I press it. packet loss. There are a few latency spikes however this can be normal. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). I have experienced this issue for 24 months approximately. I have contacted Virgin Media on two occasions now, both I was told to pin reset the Hub 5 and they will send 'signals' to fix the issue. Packet loss/Latency issues. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. Hi @Corderz, thanks for your post although I'm sorry you're having connectivity issues. I have the Gig1 Fibre Broadband Package. 2. I even opened up a complaint. £15. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. The generated date is when coverage was at the figures quoted. I've tried resetting the router and it hasn't changed anything. After the area fix I reset the router as instructed. You’ll currently pay £45 per month for Gig1. Upload speed and latency isn’t. woke up the. . 1, latency returns to. on 27-02-2023 11:42. Hi all, Have seen some similar threads on here before and am now suffering from the same issue myself - namely huge latency and packet loss at all times of day. I'm sorry to hear about the poor experience you are having with the broadband connection. If anything, it’s more likely to. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. Re: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. My latency in game varies from around 200 up to 800, and. 222 ms 3. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). 1 GB/s download according to Samknows). From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being around 12ms. I have a Hub 3 hard wired to pc and new PS5. 9 458395984 3. Latency measures the time taken for steps 1 and 2 to complete. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. Sending out ANOTHER engineer to replace the hub again and the. VM cable was only laid in my area last spring and made available for installation last summer. I've done a full reboot of the router and my Decos. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. The range is not bad but I have noticed couple of. I’m now getting normal speeds and latency. My latency is very high and - 5173339. Downstream bonded channels. It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. I took my computer to my mothers house and did the tests there. To be clear if the issue was exclusively affecting thinkbroadband services such as the speed test and BQM. In computer networking, latency is an expression of how much time it takes for a data packet to travel from one designated point to another. Recently I have been getting some intermittent packet loss and latency spikes that make playing online multiplayer games impossible. Yes, intel released a fix and eventually virgin got it rolled out. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. When trying to game via PS5 I’m getting high latency in most games which is spiking between 100-400. Hi @buchosmambo 👋. a week ago - last edited a week ago. I recently upgraded to M500 and since then these issues have become more prevalent. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThere appears to be widespread issues with access to email for Virgin Media customers. The latency test I was doing was on the Virgin app to my mobile phone. These are some of the logs. Here’s how you can get your hands on it: . Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. 24-02-2023. 42. We're talking a few hundred pounds per month, plus anything from £500-£1,500 for installation. 0. Once the test begins click on: Run full test to see Packet Loss / Jitter / Latency. That server is then looking up the information you requested and delivering it back to you. Hello all, I have been trying to understand why my Virgin Media M100 broadband with a Hub 3 router is giving these poor results especially in the evenings. Increases in jitter and latency have a negative impact on network performance, therefore it's critical to monitor them regularly. Calls over internet issues with Virgin wifi. Once again, Virgin’s main complaints drivers were focused on complaints handling (42%); billing, pricing, and charging issues (17%); and fault, service, and provisioning (16%) issues. Unfortunately since Monday the high ping spikes and low latency issues returned (BQM below). Tap the results to find out more about the issues, and when we expect them to be fixed. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians being booked throughout 4-5 weeks from September. 0 and 3. After 30 seconds, insert the SIM card back in and turn your Gigacube back on. We're rolling out a new ultrafast, ultra-reliable, full-fibre broadband network across the Southwest. Random high latency/packet loss. CB22. Daily speed checks and notifications of issues. I was told it was my network, I was very sceptical as it. Meanwhile, the Project Lighting network expansion has so far reached an additional 2. 1. 1%. Network log Time Priority Description 17/07/2023 17:24:20 notice LAN login - 5368428Re: Latency. 1. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. The UK's largest independent broadband news and information site. Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. No longer an issue. on 18-02-2022 13:33. Speed tests over wired connection show varied results (screenshots. Browse Virgin Media Virgin Media Community. Now my speeds have gone from 10mb to 390mb download on virgin 350. Looking at your broadband quality monitor graph your broadband performance is excellent. 1. All its engineers are on our doorstep here in Essex. 1 in the address bar, and hit Enter to log into the Hub 3 admin panel. Having super high latency. Advertised Speed: 5 Mbps Expected Speed. I advised a staff member on here via PM and the response was thus: ” I've had a look on the system and cannot see anything affecting the service down the line. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. Offer: No setup fee (was £35) + O2 mobile SIM with 10GB data, unlimited minutes and texts. There's likely 2 issues at play here: Known latency issue on the Superhub 3. on 23-03-2023 13:07. Impossible to leave Virgin Media with dignity!. Make sure your connection to your router is at least as fast as your Internet connection itself. F010337396 is the fault number for your records. My sister moved into a property around 4 months ago and took Virgin Broadband on my recommendation. Only - 4607711 - 29Since 22nd of August at 2-3PM I had a lot of packet loss and sometimes even high latency. VM up their speed but look the other way that the upstream buffers under load for everyone in the area if it could do better QoS/BWM for low ping under load it will not be a problem. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anything). 1 , Virgin Media , Wireless. Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Constant packet loss and high average latency in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 2 weeks ago; Jitter and packet loss every day for the last few months in Networking and WiFi 3 weeks ago This didn't resolve the latency issues unfortunately. 3. . This can see latency times become very slow (double or more vs the usual baseline). - 5200584.